Tropicfeel UAE – Frequently Asked Questions

1.      Where are you located?

You can visit our physical store at Al Khawaneej Walk, Dubai.

2.      How can I place an order?

You can order directly through our website, WhatsApp support, or by visiting our store.

3.      What payment methods do you accept?

We accept Apple Pay, Google Pay, Visa, Mastercard, Cash on Delivery, and other payment

methods available at checkout.

4.      Do you deliver across the UAE?

Yes, we deliver across all Emirates.

5.      How long does delivery take?

Delivery usually takes 3–5 business days depending on your location.

6.      Do you offer same-day delivery?

Same-day delivery may be available in selected Dubai areas.

7.      Do you ship outside the UAE?

Yes, shipping is available to selected GCC countries.

8.      How can I track my order?

Once your order is shipped, you will receive a tracking link via email.

9.      What Tropicfeel products are available in the UAE?

Tropicfeel UAE offers a range of sustainably made travel gear including:

● Footwear

● Backpacks & Luggage

● Clothing

● Accessories

● Seasonal Collections

Visit our store or website to explore the latest products.

10.  Which shoes are best for travel?

Most Tropicfeel models are specifically designed for travel, walking, and everyday adventures.

What is the difference between water-friendly and waterproof sneakers?

Water-Friendly Sneakers

● Designed to perform well around water

● Dry quickly after getting wet

● Ideal for rain, beaches, water activities, and travel

Waterproof Sneakers

● Prevent water from entering the shoe

● Keep your feet dry in wet conditions

● Not designed for full submersion in water

● Ideal for unpredictable weather conditions

11.  Are the shoes waterproof?

Most Tropicfeel models are water-friendly and quick-drying. Product features may vary by

model.

12.  What materials are used in Tropicfeel shoes?

Our footwear is designed with sustainability and performance in mind, featuring:

● 77% recycled polyester spacers

● Upcycled EVA outsoles

● Non-toxic, solvent-free foam upper materials

● 100% recycled Strobel insole

● EVA insoles blended with Bloom algae

● 100% recycled and recyclable packaging

We are also proud Bluesign® partners.

13.  Are the shoes true to size?

Yes, most customers order their regular size.

14.  I'm between sizes. Which size should I choose?

We generally recommend sizing up for a more comfortable fit.

15.  How do I know my size?

You can refer to our size guide on the website or contact us for personalized sizing assistance.

16.  Can I try before buying?

Yes, we offer a Try Before You Buy service.

17.  Do I need to wear socks?

That's entirely up to you. Tropicfeel shoes are designed to be comfortable both with and without socks.

18.  Can I remove the insole?

Yes, the insoles are removable, allowing you to insert your own if preferred.

19.  Will my shoes stretch?

Yes, after a few wears the shoes may stretch slightly as they adapt to your feet.

20.  Can I reserve an item?

Yes, item reservation may be possible depending on stock availability.

21.  Do you restock sold-out items?

Selected models and sizes may be restocked. Contact us to check availability.

22.  Are your prices fixed?

Yes, prices follow the official UAE pricing structure.

23.  Do you offer discounts?

Yes, we regularly run seasonal promotions, special offers, Instagram campaigns, and

event-based sales.

24.  Do you have promo codes?

Promo codes may be available during selected campaigns and promotions.

25.  Can I use more than one discount code?

Usually only one discount code can be applied per order unless otherwise stated.

26.  How can I know about upcoming sales?

Follow our Instagram page and website for the latest offers, launches, and announcements.

27.  Where can I see new arrivals?

Follow our Instagram page and website for the latest drops, launches, and restocks.

Can I exchange my order?

Yes, exchanges are available for eligible items that meet our exchange conditions.

28.  Is the first exchange free?

Yes, the first exchange within the UAE may qualify for our free exchange service.

29.  What if I receive the wrong or a damaged item?

Please contact us immediately via WhatsApp, email, or Instagram DM with your order number

and photos of the item.

30.  What are your store timings?

Monday -Thursday: 10:00 AM - 10:00 PM

Friday-Sunday: 10:00 AM - 12:00 AM

31.  How can I contact support?

You can reach us through:

● Instagram DM

● WhatsApp: +971 55 920 1855

● Email: ask@tropicfeel.ae