RETURNS, EXCHANGES & REFUNDS POLICY

Overview

As the Official Distributor of Tropicfeel in the UAE, we want to ensure that you are satisfied with your purchase and have the perfect fit.

You may request a return, refund, or exchange within 7 days of receiving your order, subject to the conditions below.

1. Eligibility

Returned or exchanged items must be:

• Unused, unworn, and undamaged
• In their original condition
• In the original packaging
• Returned with all tags and accessories included
• Accompanied by proof of purchase

All items will be inspected before the return, refund, or exchange is approved. Items with signs of wear, stains, damage, missing tags, packaging, or accessories will not be accepted.

2. Exchanges within the UAE

You may request an exchange within 7 days of receiving your order.

To request an exchange, email ask@tropicfeel.ae with:

• Your order number
• The product and size you received
• The new size or product you would like

Exchange conditions:

• The first exchange is free within the UAE
• Additional exchanges are charged at AED 30 per exchange
• Exchanges are subject to stock availability
• We will arrange the delivery of the replacement item

3. Returns and Refunds within the UAE

You may request a return within 7 days of receiving your order.

• Refunds will be issued to the original payment method
• AED 60 will be deducted from the refund to cover delivery, handling, and courier charges
• Refunds are subject to inspection and approval of the returned item

4. International Orders

International Exchanges

Customers must return the product using their preferred courier or national postal service.

• The customer is responsible for the return shipping cost
• Once the item has been received, inspected, and approved, we will ship the replacement product to the customer free of charge
• Exchanges are subject to stock availability

International Returns

• The customer is responsible for arranging and paying for the return shipping
• A refund for the item will be issued after inspection and approval
• Original and return shipping costs will be deducted from the refund where applicable

5. Damaged or Incorrect Items

Please contact us immediately if you receive a damaged, defective, or incorrect item.

Email: ask@tropicfeel.ae

Please include your order number, a description of the issue, and clear photographs of the item so that we can assist you.

6. Non-Returnable Items

The following items cannot be returned, refunded, or exchanged:

• Sale items
• Gift cards

7. Refund Processing

• Approved refunds will be processed within 10 business days
• Refunds will be issued to the original payment method
• Additional processing time may be required by your bank or payment provider

8. Contact Us

For assistance with a return, refund, or exchange:

Email: ask@tropicfeel.ae
WhatsApp: +971 55 920 1855