Official Distributor of Tropicfeel

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Exchange and Return Policy

Thank you for being a customer

We are the Official Distributor of Tropicfeel in UAE and want to ensure you have the perfect fit. Feel free to return, refund, or exchange within 14 days. The product should be unused and in the same condition as you received it with its original packaging and tags.

Easy Exchanges (UAE Only):

Changed your mind on the size? No problem! Within 14 days of your order, simply send your order number and the new size you'd like to exchange for to our customer service email: Exchanges within UAE are completely free! We'll handle the shipping of the new size to you.

Returns and International Exchanges:

For returns or international exchanges, please refer to the information below:

  • Orders in UAE:
    • A 30 AED fee will be deducted from the refund to cover the delivery company's commission.
  • International Orders:
    • Replacements: You can send the product you want to replace using a preferred shipping company or national mail service. We'll send the new product to you free of charge.
  • Returns: We'll issue a full refund for the item, but please note that all shipping costs will be deducted.